Privacy Policy

Rimfire Energy

1. Your privacy is important to us

1.1 Your privacy is important to Rimfire Energy Pty Ltd ABN 81 160 378 941 (‘Rimfire Energy’ ‘we’, ‘our’ or ‘us’).

1.2 We comply with the Privacy Act 1988 (Cth), the Australian Privacy Principles set out in Schedule 1 of that Act, any registered APP code that binds us and any applicable privacy laws and regulations.

2. This privacy policy

2.1 We manage your personal information in an open and transparent way.

2.2 This privacy policy explains how we manage your personal information and how we deal with your enquiries and complaints.

2.3 By visiting our website or otherwise providing us with your personal information, you consent to the collection, use, storage and disclosure of your information in accordance with the law, this privacy policy and, where applicable, in accordance with the terms of our agreement with you.

2.4 We may amend this policy from time to time. The most recent version will appear free of charge on our website at www.rimfireenergy.com.au. Alternatively, you can contact us to request a paper copy of the policy, and we will send one to you free of charge. We can be contacted by email at enquiries@rimfireenergy.com.au, by telephone on (08) 7924 7900, or by post at Privacy Officer, GPO Box 2136, Darwin, NT, 0801.

3. The kinds of personal information we collect and hold

3.1 As an electricity retailer, we need you to provide certain personal, and sometimes sensitive, information so that we can identify you and provide you with electricity retail products and services.

3.2 ‘Personal information’ is information or an opinion (whether true or not and whether recorded in a material form or not) about an identified individual or an individual who is reasonably identifiable.

3.3 We collect and hold the following kinds of personal information about you:

(a) your name, contact details, date of birth and occupation;

(b) identification information such as your driver’s licence number, passport number and concession card numbers;

(c) whether you own or rent your premises;

(d) if we offer a direct debit arrangement and you enter into that arrangement, your bank account or credit card details; and

(e) any other personal information you provide in any dealings with us.

3.4 We may also collect and hold information about your activities on our website via ‘cookies’ technology, data relating to your energy consumption, purchase history and information relating to your electricity meter.

3.5 ‘Sensitive information’ includes information or an opinion about an individual’s race, political beliefs, religion or health.

3.6 We collect and hold the following kinds of sensitive information about you:

(a) if you require life support equipment, information relating to this requirement; and

(b) any other sensitive information you provide in any dealings with us.

3.7 The information we require may change from time to time, so you may also need to provide us with additional information on an ongoing basis.

4. How we collect personal information

4.1 We collect personal information that is reasonably necessary for us to carry out our functions as an electricity retailer. We do so by lawful and fair means.

4.2 We collect personal information from you personally when you provide that information to us by using our website, via email, telephone, mail or by speaking to us in person and if you:

(a) are our customer or prospective customer;
(b) contact us with a complaint or enquiry or to seek assistance;
(c) enter into an agreement with us;
(d) subscribe to receive marketing material from us;
(e) apply for a position of employment with us;
(f) supply us with goods or services; or
(g) have any other dealings with us.

4.3 Where it is unreasonable or impracticable for us to collect personal information from you directly, we may collect it from other sources, for example, from public registers, third party service providers, other market participants, a market operator, recruitment agencies, past employers, regulatory bodies, government departments, your authorised contact person, credit reporting bodies and credit providers.

4.4 We only collect sensitive information about you where that information is reasonably necessary for us to carry on our functions as an electricity retailer and you have consented; or where we are required or permitted by law to do so.

5. How we hold personal information

5.1 We store your personal information electronically (in electronic data storage systems and email contact lists) and in hard copy.

5.2 We take reasonable steps to protect your personal information from misuse, interference, loss or unauthorised access, modification and disclosure. For example, we restrict access to personal information to our authorised employees, contractors, agents and service providers. We also invest in security software for our electronic data storage systems. However we are not liable for any unauthorised access to this information.

6. For what purposes do we collect, hold, use and disclose your personal information?

6.1 The main purposes for which we collect, hold, use and disclose personal information are to:

(a) provide you with electricity retail products and services;
(b) create and maintain your account;
(c) assess your application to purchase electricity from us;
(d) verify your identity;
(e) comply with our legal and contractual obligations;
(f) send you information and notify you of changes that may affect you;
(g) obtain goods and services;
(h) perform research and statistical analysis;
(i) recover debts from you;
(j) answer queries and resolve complaints; and
(k) recruit staff and contractors.

6.2 We may record your telephone calls with us for training, quality, verification and compliance purposes.

6.3 We may also collect, hold, use and disclose personal information for other purposes where you have consented or where we are required or permitted by law.

6.4 We only collect, hold, use and disclose sensitive information as permitted by law and where necessary for purposes directly related to our provision of services, or to comply with legal obligations to which the sensitive information relates, for example, working with network operators to ensure the electricity supply to homes of people on life support is maintained.

6.5 If you do not provide us with complete and accurate information, we may not be able to provide you with electricity retail products and services or respond to your enquiry.

7. When will we disclose personal information?

7.1 We may disclose your personal information to third parties:

(a) if you agree to the disclosure;
(b) when we do so for a purpose for which it was collected;
(c) where you would reasonably expect that we would do so; or
(d) otherwise as required or permitted by law.

Those third parties may include:

(a) our agents and contractors;
(b) government departments, law enforcement agencies and regulatory authorities where required by law;
(c) network service providers and electricity market operators so that we can supply electricity to you;
(d) service providers (if any) that help us with billing, meter reads, banking, insurance, credit checking, marketing and debt collection;
(e) your authorised contact person;
(f) companies and people related to us, including our lawyers, advisers and auditors.

7.2 We will not sell your personal information or sensitive information to other parties.

7.3 We are not likely to disclose personal information to an overseas recipient.

8. Direct marketing

8.1 If permitted by law, we may use your personal information to send you information about offers and promotions about our products and services. Where you have consented to receiving these communications, that consent will remain current until you advise us otherwise.

8.2 You can opt out at any time by contacting us by email at enquiries@rimfireenergy.com.au, by telephone on (08) 7924 7900, or by post at Privacy Officer, GPO Box 2136, Darwin, NT, 0801..

8.3 We will also comply with all other applicable laws in conducting any marketing activities, including the Spam Act 2003 (Cth) and the Do Not Call Register Act 2006 (Cth).

9. Other websites

9.1 We take all reasonable care to make our website a secure environment. We cannot, however, control third party websites. For this reason, this privacy policy does not cover third parties or their websites. Where our website contains links to third party websites, we cannot make guarantees regarding the privacy practices of these third parties.

10. How you can access information

10.1 You may ask to access the information we hold about you and we will respond to that request within a reasonable time and:

(a) we may provide you with a copy of or other access to the information in the manner you request, unless it is unreasonable, impractical or illegal to do so; or
(b) if we do not give you access to the information, we will give you a written explanation of the reasons for this as well as information as to how you can complain about our decision.

10.2 You may ask us to amend your personal information if it is not accurate, complete or up to date and we will respond to that request within a reasonable time and:

(a) we will take all reasonable steps to make the necessary changes; or
(b) if we do not make the relevant changes, we will:

(1) give you a written explanation of the reasons for this as well as information as to how you can complain about our decision; and

(2) if requested by you, take reasonable steps to add a note to the information clearly specifying its flaws.

11. If you have a complaint or query

11.1 If you have a complaint about this policy or the way we handle your personal information, you may direct it to our Privacy Officer (see below for details). Our Privacy Officer will investigate any privacy-related complaint seriously and will respond within a reasonable time after the request is made.

11.2 If you are not satisfied with the outcome of our investigation, you may make a further complaint to the Office of the Information Commissioner via www.oaic.gov.au.

12. Privacy Officer

If you have a query relating to this policy or wish to make a complaint, please contact our Privacy Officer by email at enquiries@rimfireenergy.com.au, by telephone on (08) 7924 7900, or by post at Privacy Officer, GPO Box 2136, Darwin, NT, 0801.

Mark Staunton

Development Finance Manager

Mark Staunton has wide ranging finance experience in the electricity industry including m&a, development, generation, retailing and metering across Australia, Asia and the USA. His most recent role was as the Corporate Finance Manager for CleanCo where he was responsible for funding and capital structuring. Prior to CleanCo Mark worked for Shell Energy Australia, ERM Power and Suncorp. He holds a Bachelor of Actuarial Studies.

Wayne Moulday

General Manager Development

Wayne Moulday is a seasoned mechanical engineer with over two decades of leadership in the power industry. He has directed major energy infrastructure projects across Australia and Asia, including coal, gas, solar, battery, and hydro developments. Wayne brings deep expertise in project development, technical due diligence, and strategic acquisitions, and has held executive roles spanning development, production, marketing, and sustainability.

Allan Duffell

General Manager Retail

Allan Duffell brings over 20 years of Risk and Compliance, and electricity retail experience to the Rimfire Group, including stints with SP Ausnet and Energy Australia and most recently as Compliance Manager with Lasseters Casino in Alice Springs.

Rimfire has a proven track record in delivering power projects across the Northern Territory. Our capability spans the full project lifecycle, from origination and feasibility to structuring, financing, detailed design, construction, and operations.

Scott McLaren

Operations Manager

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Traditionally our industry has used Lorem Ipsum, which is placeholder text written in Latin. Unfortunately, not everyone is familiar with Lorem Ipsum and that can lead to confusion. I can’t tell you how many times clients have asked me why their website is in another language!

There are other placeholder text alternatives like Hipster Ipsum, Zombie Ipsum, Bacon Ipsum, and many more. While often hilarious, these placeholder passages can also lead to much of the same confusion.

If you’re curious, this is Website Ipsum. It was specifically developed for the use on development websites. Other than being less confusing than other Ipsum’s, Website Ipsum is also formatted in patterns more similar to how real copy is formatted on the web today.

Mike Ricketts

Sales Director

This is just placeholder text. Don’t be alarmed, this is just here to fill up space since your finalized copy isn’t ready yet. Once we have your content finalized, we’ll replace this placeholder text with your real content.

Sometimes it’s nice to put in text just to get an idea of how text will fill in a space on your website.

Traditionally our industry has used Lorem Ipsum, which is placeholder text written in Latin. Unfortunately, not everyone is familiar with Lorem Ipsum and that can lead to confusion. I can’t tell you how many times clients have asked me why their website is in another language!

There are other placeholder text alternatives like Hipster Ipsum, Zombie Ipsum, Bacon Ipsum, and many more. While often hilarious, these placeholder passages can also lead to much of the same confusion.

If you’re curious, this is Website Ipsum. It was specifically developed for the use on development websites. Other than being less confusing than other Ipsum’s, Website Ipsum is also formatted in patterns more similar to how real copy is formatted on the web today.

Maria Iglesias

Finance Manager

Maria has worked more than 10 years in accounting in both chartered accounting and corporate environments. Maria brings to Rimfire Group experience covering finance and management reporting, payroll and accounts payable/receivable in industries including utilities, tech startups and healthcare. Maria’s experience covering different industries and including startups, supports Rimfire Group’s diverse and fast-growing business.

Maria Walters

Chief Financial Officer

Maria Walters brings over 15 years of experience in the Northern Territory’s energy industry and more than 20 years of finance and accounting experience. Formerly CFO at Territory Generation, she led major transitions toward cost efficiency and renewable energy. A Fellow of CPA Australia, Maria is recognised for her technical expertise, strategic insight, and leadership across finance and business services. She also serves on several boards, demonstrating her commitment to strong governance and industry progress.

Kim Howlett

Chief Operating Officer

Kim Howlett brings more than 23 years of power generation experience to Rimfire Group, most recently as the Regional Manager for the Northern Territory overseeing an engineering team for the design and commissioning of numerous power generation systems in the Northern Territory, including the development of Rimfire’s 10MW ac solar generation facility at Batchelor, NT and Rimfire’s 12.5 MW gas-fired power station at Hudson Creek.

Michael Allen

Managing Director

Michael Allen brings more than 30 years of experience to Rimfire Group. In addition to establishing the electricity retail, project development and solar PV installation businesses of Rimfire Group, this includes as the former Executive General Manager Finance & CFO for a tier one electricity company operating in the National Electricity Market. Prior to this, Michael held a variety of senior positions representing developers and banks across energy, resources and industry based in Australia and Asia.

Karen Green

Advisory Board

Karen has over 37 years of experience in business advisory services across WA and the NT, where she’s lived since 1991. A former equity partner at Deloitte for more than 20 years, she led private advisory teams across NT, SA, and Tasmania, and served as Deloitte NT’s Office Managing Partner.

Karen currently holds several board roles, including Non-Executive Director and Chair of Risk and Audit Committees at Airport Development Group and Beetaloo Energy Australia, and Advisory Board Member at Rimfire Energy. She is also Chair of the NT Screen Industry Advisory Committee and President of the NT Council of the Australian Institute of Company Directors.

Her previous roles span government, energy, and cultural sectors. Karen is passionate about rural Australia and dedicated to building a sustainable future for the Northern Territory.

Peter Finnimore

Advisory Board

Peter is a sales and marketing executive with over 30 years’ experience in the mining and metals sector. He is currently Vice President Sales & Marketing at ASM, an ASX listed critical minerals company. Peter was previously the Chief Commercial Officer at South 32 and held various senior roles at BHP. During his career, Peter has worked in various marketing roles in Japan, Australia, Russia, Cyprus and Switzerland, including for Rio Tinto and Rusal. He was a Director of the International Aluminium Institute and the International Nickel Institute

Relevant Qualifications and Memberships:

  • B. Com – University of Queensland
  • LLB (Law) – University of Queensland
  • Member of the Australian Institute of Company Directors (AICD)

Andy Cowan

Advisory Board

Andy brings an extensive background in trade and investment and strong leadership in the technology, defence and regional economic development. With over 15 years working at State and Federal Government levels, Andy has in-depth experience in government relations, foreign affairs and trade both within Australia and abroad.

Prior to joining Rimfire Energy, Andy was the inaugural Investment Commissioner for the Northern Territory Government of Australia with responsibility for promotion and attraction of investment in the Territory and driving governments plan for a $40 billion economy by 2030.

Preceding this role, Andy was the Deputy Chief Executive of the Department of the Chief Minister and Cabinet and the Department of Trade, Business and Innovation in the Norther Territory of Australia. Over a period of 8 years in these two roles, he had responsibility for defence and national security, regional economic development, international engagement, trade and investment, workforce development and small business portfolios.

He has over 2 decades of executive leadership experience in the public and private sectors. Andy has tertiary qualifications in science and education and is an Executive Fellow of the Australia and New Zealand School of Government.